Returns & Exchanges

At Coolbeds, we want you to rest easy knowing that if your new mattress or bed frame isn't the perfect fit, you can return it within 30 nights for a full refund. We strive to make the return process as seamless as your sleep, ensuring complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our sleep support team via email or our online portal with your order number to start the return process.

• 2.
  Prepare for Pickup

  Ensure the item is in its original condition; for mattresses, we will coordinate a professional removal service to save you the heavy lifting.

• 3.
  Inspection and Verification

  Once our logistics partner collects the item and it reaches our facility, we perform a quick quality check to verify the return status.

• 4.
  Receive Your Refund

  After approval, your refund will be processed back to your original payment method within 5 to 7 business days.